Grievance Process

Each candidate has a right to file a grievance to complain or contest the results of their Nurse Aide Exam. Your State Nurse Aide agency will follow-up on each grievance within thirty (30) days of the receipt of the candidate grievance letter and a copy of the candidate’s failed score report. 

No grievance will be investigated if it is not received in writing by your state.

Process

The candidate must submit a written grievance letter, providing as much detail as possible, and return it to your State Nurse Aide agency within 30 days of their exam date. This investigation may include following up with the Evaluator that conducted the exam and with Credentia for detailed test results. Once the investigation is complete, a letter will be sent to the candidate informing them of the outcome of the investigation. If an error was made by the evaluator or Credentia, the candidate will be allowed to retest at no additional cost. A copy of the original grievance letter along with the results of the investigation will be forwarded to the appropriate agency and to Credentia.